My credit card info keeps getting rejected, what’s up?
When using your credit card or debit card, please enter your name exactly as it appears on your credit card. Also enter your bill-to information exactly as it appears on your credit card billing statement. Be aware that your bill-to and ship-to information may be different. For processing your credit card payment, your bill-to information must be as it appears on your statement or your payment will be rejected by the processing company. Your credit card will be charged when your order ships. Credit card approval must be received prior to order processing.
Can I change or Cancel an Order?
Once you’ve hit the ‘Process Order’ button, you cannot amend your order, so give us a call right away 303-459-2220 to make any changes. If you haven’t hit the ‘Process Order’ button, you can click the back button to easily make changes in the shopping cart.
Can I send a Gift?
If you are sending a gift make sure to put the recipient’s address in ‘Shipping Information’ as you begin the checkout process. The purchasing party’s billing address goes in ‘Billing Information’.
How will my products be delivered?
We will make every attempt to ship your order within 24 business hours from receipt unless otherwise noted on your specific item. Actual delivery times may vary due to the method of shipping, so please allow 10 days for receipt of your order.
I need this yesterday, how fast can it get here?
For an additional charge, you can choose 2nd Day Air, or Next Day Air. IMPORTANT: Ship time is calculated in BUSINESS DAYS, so if you order during the weekend, your item(s) will not ship from our warehouse until Monday.
USPS is not a guaranteed service. Delivery time is calculated in BUSINESS DAYS (Monday to Friday).
If you order on Saturday or Sunday, your order will ship on Monday.
Shipping Cost Refunds ?
We refund shipping charges in the following cases:
We ship an incorrect product.
We ship a broken or defective product.
The carrier damages a product during shipping.
If we re-ship a product in these cases, we do not add another shipping charge.
Will I be charged Sales Tax on my order?
Sales tax will only be included on product orders shipped to Colorado. Sales tax is collected on purchased goods as well as shipping and handling fees in the state of Colorado.
HaberVision® will always comply with sales tax laws based upon the issue of "residency" from the court case Quill v. North Dakota, 504 U.S. 298 (1992). This ruling states that if a company has a physical presence, within a state, it must collect and remit sales tax to that state on all taxable sales and consumption transactions.
Do you offer shipping to a PO Box?
The items available at HaberVision.com will ship to PO Boxes. To ship to a PO Box, the item must be shipped through the United States Postal Service (USPS). All other shipping methods cannot ship to a PO Box. When you are completing an order, HaberVision.com will attempt to ship all items using USPS if your address is a PO Box address. If any items cannot be shipped using USPS, you will be asked to provide a physical address for shipping.
Do you offer shipping to APO/FPO addresses?
Yes. We can ship certain items to APO/FPO destinations at our USPS shipping rate.
Items shipped to APO/FPO destinations will be delivered to the APO/FPO address within 5-10 business days. Final delivery of those items will be subject to the terms and conditions of APO/FPO services.
How much does it cost to ship
my order to Hawaii, Alaska or International?
Orders to Alaska and Hawaii can be shipped
by ground, second day or overnight service levels. International
can be shipped USPS Priority Mail or USPS Express. Shipping
charges will be based on service level, destination,
size and weight.
When can I expect delivery of
my order to a Hawaii , Alaska or International address?
UPS delivery depends on the service level.
All UPS shipments are track-able. USPS Priority Mail
can take as long as 7 days but 3-4 days is normal, and
packages cannot be tracked. We make all attemps to ship
in a timely manner however we cannot guarantee a specific
date due to the nature of the shipping and fulfillment
industry.
Never received your order?
If you have waited 10 business days for normal delivery and have not received you order, please contact us.
If you have Tracked your package and found any discrepancies in the delivery contact us so we can research the status of your package and resolve this issue.
If my sunglasses don’t fit can I send them back?
Absolutely. Visit our Guaranteed Fit page for more information
If I damage my lenses can they be replaced.
Yes, contact us for additional information and costs.
What is the warranty?
Haber® products are warranted for 1 year from the date of purchase for defects in materials and workmanship. Scratched lenses are not covered under the warranty. Visit our Guaranteed Fit page for more information
What if I don’t have a copy of my proof of purchase?
Contact us and include the name with address that your product was sent to and we will locate your purchase date.
Are the bags covered under warranty?
The bags are warranted for one year from date of purchase for defects in materials and workmanship. Visit our Guaranteed Fit page for more information
I bought a single goggle lens. How do I tell which side the anti fog coating is on?
There is a film coating on both sides of the lens. The outside of the lens has a clear film and the inside has a tinted film. The side with the tinted film covers the no fog coating and this should be facing the inside of the goggle. Always remove both film coverings before using your goggle. If you’ve already removed the film, try breathing on the lens to ascertain which side has the anti-fog coating.
How can I become a distributor for Haber® products?
If you live in a country other than the U.S. send your contact and background information to: sales@habervision.com a company representative will contact you.
Where are HaberVision® products made?
Our factories are located in France, Italy, Mauritius, Taiwan and Japan.
Do Haber® eyewear products meet any eyewear standards?
Yes, they meet or exceed ANSI Z80.1 and CE (European) eyewear standards.
I have a number of technical questions, who should I address them to?
Contact us with your questions. We will make every effort to answer your question in a timely fashion.
Do you make optical inserts?
Yes, Rx optical inserts are available for our goggles. They are located at Rx Optical Insert
Do you sell frame only?
The purchase of the frame only is not available from HaberVision® at this time.
What do the frame sizes mean and how are they measured?
Lens Width - The first measurement is the width of one of the lenses measured horizontally across the widest dimension.
Bridge Width - The second measurement is the width between the lenses also known as the bridge measurement.
Temple Length - The third measurement is the length of the temple measured from the hinge to the end of the temple.
Back when 6-base lens geometry ruled the world these measurements had real value as a comparison and fit tool. With the current move to 8-base lenses it is less reliable as some glasses wrap around the side of the head more than others. Just because one model has a temple length of 125mm and another 135mm does not mean one fits smaller than the other. In fact they both could fit the same. On metal frames with nose pads the bridge measurement is just a starting point as this is an adjustable component. (This is commonly adjusted by an optician.)
Prescription Rx Questions
Haber optics now available in Rx. Check out these options.
- Rx Sunglasses
- Fixed Bi-Focal Sunglasses
- Over the Glass (OTG) Goggles
- Rx Optical Insert for Goggles
- Haber Eliminator Auto No Fog Fan for Goggles
To get started simply fill out the Rx Form
I find the form too complicated/I don’t have a fax machine, what do I do?
Contact us and we’ll gladly help you.
Is there a warranty?
Yes, Haber® products are warranted for 1-year from date of purchase for defects in materials and workmanship.
How long will it take to receive my sunglasses?
Your order will ship in 7-10 days. Shipping times begin in 7-10 days. (Example: overnight shipments will ship at the end of the 7-10 day period.)
Is there a return policy?
Unfortunately, no, all prescription sales are final. Be sure to double check your order for accuracy. Returns are only possible in the event that a mistake was made on our part in crafting your Rx.
What is P.D.?
This is short for Pupil Distance and is the distance between the centers of the pupils of your eye. We need it to center your lenses in the frame. If it is not on your Rx please call your doctor and request it. It’s not unusual for this information to not be included on your written Rx. The measurement is typically in millimeters. It could be one number, i.e. 61, or two numbers, 31, 30. If it is two numbers, one pupil is further from the bridge of your nose than the other pupil.
Do you make optical inserts?
Yes, Optical inserts are available for our goggles. They are located on our site under the tabs, “Goggles” and “Accessories”.
Do you sell frame only's?
The purchase of the frame only is not available from HaberVision at this time.
Can you do Bi-focal or progressives?
We can do Bi-focals on some frames, yes. Please call for customer service at 303 459-2220 for applications.
What is an “Anti-reflective or A.R. coating?
This is a coating that is typically applied to the backside of sunglasses and to the front side and backside of clear lenses. As the name implies, its purpose is to reduce annoying reflections. It is not required for proper vision and is seen more as a convenience feature.
What are flash coatings?
Flash or mirrored coatings are applied to the outside of tinted lenses. Though considered mostly for their fashion appeal, they do provide some functionality as they can reduce the incoming light by anywhere from 3-10% depending on color of mirror and density of lens base color.
What is Cr-39?
Developed in 1936 Cr-39 is celebrating its 70th birthday this year. It is an optical grade plastic polymer known for its light weight, chemical resistance properties and tint-ability.
In comparable prescriptions it is approximately half the weight of glass lenses while being much thinner. Its impact resistance is greater than glass but does not rise to the level of polycarbonate and it should not be considered for applications where impacts are prevalent.
What is polycarbonate?
Polycarbonate is an optical grade, highly impact resistant, polymer. It is both thin and light and is a better choice for people with higher plus or minus prescriptions, as these would be much heavier if produced in glass. This is the preferred material for action sports enthusiasts.
What is ground and polished glass?
Glass is the oldest of the optical lens materials and in many ways it is still the best for optical clarity. There is virtually no distortion in optical glass lenses and it is highly scratch resistant. The down side to glass is its weight and the fact that it may shatter upon impact. You should consider the type of activity you will be participating in when making any lens material selection. This is especially true with glass.